Before contacting our support team, take a look at some of the frequently asked questions (FAQ's) we have compiled from our customers. Most of the common issues have been addressed so you will probably find a satisfactory answer

1. Is there any cost for registering at Jackpot Logic?
2. If I do not want to register via the Internet, is there any other way?
3. What Games Are On Jackpot Logic?
4. How do I play the games I am unfamiliar with?
5. How do I collect my winnings? What if my winnings do not reflect in my account?
6. How do I Download the Free Software?
7. Do I have to download every time I want to play?
8. I can not remember my Account ID and Password. What should I do?
9. What if I have problem logging in?
10. What happens to my bet if I lose my Internet connection?
11. Is it safe to give my credit card details over the Internet?
12. My bonus is not automatically credited to my account. What should I do?
13. What is comp balance? How do I redeem my points? What are they worth?
14. What is a coupon? How do I redeem coupons? How many times I can redeem the same coupon?

Is there any cost for registering at Jackpot Logic? No. There is no cost in registering with us, regardless of whether you register for fun or to play for real cash. By registering with us you will automatically qualify for additional benefits, like getting the latest information on our promotions, bonuses and tournaments, as well as possible mysterious gifts.

If I do not want to register via the Internet, is there any other way? No, you can only register via the internet, through our casino software. You can rest assured of the safety of your information sent via our software, as we use the latest on secure technology. You can contact our Support Team 24 hours a day, 7 days a week, with any queries in this regard.

What Games Are On Jackpot Logic? We currently offer a range of slot games. Additional games are under development and will be released into the system as they are finished. The software will automatically update itself with new games as they are released.

How do I play the games I am unfamiliar with? To play the games, follow the onscreen instructions in the game. If you have any additional queries, simply contact our support staff.

How do I collect my winnings? What if my winnings do not reflect in my account? Please refer to our banking page. Please note that some transactions may take up to 72 hours to process and there may be a further delay if there has been a bank-to-bank transfer of 48 to 72 business hours.

How do I download the free software? You can download the software by clicking on the "Download Casino" button anywhere in this website. For more detailed information, please refer to our How To Download page under Getting Started.] Do I have to download every time I want to play? No. You only need to download and install the casino software once. It will maintain itself with updates and new games each time you start it. I can not remember my Account ID and Password. What should I do? On the login screen of the software you can request your password be sent to you. Otherwise please email our Support Team with your First and Last Name, stating your problem. ] What if I have problem logging in? This can occur for two reasons: You have typed your Account ID incorrectly or you have typed your Password incorrectly. Please make sure you enter them correctly and try again. What happens to my bet if I lose my Internet connection? If the gaming server resolves the bet after you have lost your Internet connection, it will refresh your credit balance with the outcome of the bet. If it cannot resolve the bet during loss of your Internet connection, it will present you with the unfinished bet the next time you replay the game that was being played when the loss occurred. Is it safe to give my credit card details over the Internet? Absolutely! Our credit card processor, guarantees secure data transfer during any transaction and undertakes never to disclose any of your credit card information. Alternatively you can use one of the alternative payment options as shown on our banking page to transfer funds to your player account. My bonus is not automatically credited to my account. What should I do? If your bonus is not automatically added to your account then simply log out of the casino and then log back in again. If the bonus still does not appear and you are sure you have completed the wagering, then please e-mail our support team. What is comp balance? How do I redeem my points? What are they worth? Your comp balance accumulates for every Pound wagered at Lucky Network. You can redeem your comp points at any time in the Players Lounge area of the casino.] What is a coupon? How do I redeem coupons? How many times I can redeem the same coupon. A coupon code is a voucher that can be used in the cashier to claim a bonus either on your next deposit or for free. You can redeem a percentage, fixed amount or free money coupon. Please Note: Each coupon can be redeemed only once per player and in the case of a deposit bonus coupon you must insert your coupon before making a purchase. Contact our support team if you cant find an answer to your question and we will respond promptly. When sending an e-mail to our support team, be sure to include your full name, account ID and a detailed description of your problem, so that we can provide a quick and helpful response.